Shipping & Returns

Shipping & Returns main image Shipping & Returns image

SHIPPING - FREIGHT POLICIES

FREE Shipping of all orders over $200.00 AUD conditions apply

Conditions:

  • Free shipping excludes international orders and any bulky or heavy items
  • Bulky or heavy items carry freight costs based upon (postcode + cube weight), additional charges may apply, if so, this will be added to Your invoice once your order has been processed. Please note this applies to ALL orders with Tyres that are to be posted
  • Orders with "Free" Shipping do not include postage insurance
  • Should You put instructions to allow Your order/parcel to be left 'unattended' this greatly diminishes your claims for 'lost/stolen' parcels
  • You are agreeing to these shipping terms and conditions when You complete Your order
     
WHAT IS POSTAGE INSURANCE & DO I NEED IT?

When choosing your Shipping Method at Checkout, you will have the option of purchasing Postage Insurance, postage Insurance ensures that should one of our Carrier companies (Australia Post / Startrack / Couriers Please) deem your parcel to be 'Lost In Transit', we can replace the item for you at no additional cost to You. We recommend You select this service for expensive items

  • Shark Leathers will not accept responsibility for any lost, damaged, or stolen goods in transit
  • Orders with paid Insurance can not be left 'unattended' or 'safe place' - this voids the claim
  • "Free" shipping excludes international orders and orders that contain any bulky or heavy items
INTERNATIONAL TAX & DUTY

Orders placed outside Australia may be subject to the relevant taxes and duties applicable to the jurisdiction/country from which the order was placed. Although it doesn't happen often, should Customs or associated Government bodies require additional payment to release goods, all payments will be worn solely by the customer and any additional costs associated with the importation of the goods of sale

 

RETURNS

Order/Product Return Policy

You will require an RMA number before You can 'Return' an order/product. The RMA number we provide to You, must be clearly visible on the outside of the package/parcel of Your Return.

NB*Any order/product sent back without an RMA # or RMA visible on the outside, will simply not be opened and therefore not be accepted, significantly impeding your 'Return being processed

We encourage and recommend that You take care and time when ordering, and read available information, guidelines, and or size charts where applicable, to assist You in purchasing the correct or most appropriate item before processing payment of an order. Staff's 'recommendations or suggestions' are not a sufficient basis for requesting a refund

Please read our terms and conditions before creating or requesting a 'Return', and be advised that by requesting a Return you are agreeing to these T&Cs listed below:

- All items returned are issued a credit only (unless faulty or an error was made by Us)

- Products/items being returned, are required to be in brand new condition meaning:

  • unworn, unused, unwashed, with original packaging & tags

- Please ensure all returned clothing items are free from:

  • Animal hair, marks, dirt, makeup, perfume, deodorants, and or body odour

- All items are to be re-packaged as you received them

- Any return that is deemed not to be in an acceptable condition [listed above] or has not met listed T&Cs will be refused and be labeled as a 'Denied/Rejected Return' and will be sent back at the expense of the customer, so we strongly recommend to avoid disappointment, to take care when trying on your new purchases/products, avoid tearing/ripping package and or tags until You are satisfied that it is a 'keeper' and be mindful where You lay it down if You have pets

 

Be advised, that it is our policy that we do not

  • issue a refund for any of the following reasons: 'Change of mind'; Ordered product/item in error or by mistake, or request an order to be canceled before it being dispatched due to an incorrect part/item/size or quantity thereof was ordered by Yourself [this may incur a handling fee]

  • No 'holds' for sale/clearance items for customers, [this is unfair to any instore customers coming in for the sale item, and it also prevents us from fulfilling online orders that potentially have that same product/item]

  • accept requests for alternative products to be sent in place of Your original order - as Your preference may no longer be available and as new postage is required to be paid 

- For Motorcycle Parts and or accessories, the customer is responsible for the proper packaging of returns.

  • Items/parts must have not been fitted, are not dirty, scratched or damaged, Please use due diligence in checking hard parts for correct fitment before removing them from the packaging or attempting to fit. Items like chains will not be accepted once they have been removed from their clear plastic packages [unless we have sent the wrong product]. You should usually be able to compare the new item with your old item while it is still in the manufacturer's packaging, though We do understand that this is unavoidable in some circumstances.
  • Must be packed in their original packaging
  • Pack the item with care, [damage done in freight will void the return]
  • Do not apply colour tape or return labels directly onto the product packaging

*NB* Returns/Products - Should any of the above not be adhered to, All warranties will void your claim for a 'Return and a refund likely be declined, simply not be accepted and classified as a 'rejected/denied' RTN (unless it is deemed the product was faulty/damaged at the time of receipt or unless the order/product/item received was incorrectly sent by Us]  ​​​​​​Your RTN will be posted back at Your expense,

If You still wish to request a 'Return [an RMA #] please email us at help@sharkleathers.com.au and allow for 2-3 business days for a response due to the high volume of inquiries we receive, alternatively, contact us via text to start your Return process. Again we reiterated, that You require an RMA number before You make a return - should You wish to come instore same process applies 

DAMAGED or INCORRECT PRODUCT/S

If you have received an incorrect product from us, [as in an error made by us, a product/item which does not match the product that appears on Your invoice], or a product that is damaged/defective/faulty at the time of receiving, please notify us by email at help@sharkleathers.com.au or via podium as soon as possible and allow us the opportunity to correct this

State Your Order number, [this appears on Your invoice #N00] we may request further information and or photo evidence and once we have verified that there is a problem/issue/error, you will receive an RMA # along with instructions with a free RTN postage label, this can be printed off, ensuring Your RMA is visible on the outside of Your 'Return parcel/package for a speedy resolution

Refunds are entitled or offered for incorrectly shipped items or those faulty and are still within warranty period and the option to repair/replace is first steps for resolution, only if this is unsuitable, will a refund be given

NO HELMET EXCHANGES/RETURNS

Under no circumstance can we accept a return or exchange of any helmet that leaves our store [UNLESS it was incorrectly helmet picked & packed by Us] as we cannot guarantee the integrity of a Helmet once it leaves our store, this falls under H&S policies, so please choose carefully, ideally try on before buying where possible, this includes but is not limited to:

  • Incorrect choice of size, colour or style
  • Have changed your mind - no longer need/want
  • Damage to the product by accidentally dropping, not following any user instructions or misuse of the helmet and or any of its parts and or accessories such as visors; vents or straps



Please Note:

For Returns: If Your original order was processed with free shipping, then we may, at our discretion, deduct the AUD dollar value that freight cost us to post Your order before Your credit is applied [unless of course, it was an error made by Us and or falls within warranty claim]

For Cancelled' orders: pre-delivery, and that contain motorcycle parts, accessories and or consumables that were required to be freighted from a secondary warehouse, will incur a $15.00 handling fee - this fee will be deducted when applying Your credit.

Should You require further information please email help@sharkleathers.com.au or reach us via podium

 

CONCLUSION:

Once we receive your 'Return, it is our practice to send a notification that we have received it, it [Your RTN] will then be inspected/assessed, and if deemed to adequately meet our T&Cs, a credit will be applied to Your Shark Leathers account [notification via email or text will be sent] To access Your customer account can be done simply via our website, log in, and apply Your credit to process Your next purchase, this ensures You get what is available with no confusion and missed communications between parties.

Please allow for 3-5 business days from the time we have received Your Return, for us to successfully process it

You can then use Your credit to make any purchase, We, unfortunately, are unable to process the exchange/swap for online orders, this needs to be completed by the customers themselves.

Definitions:

T & Cs - Terms and conditions

RMA - a return merchandise authorisation number

Pre Delivery - means prior to being dispatched from our main warehouse or store in Helensvale