Shipping & Returns
1. Shipping Q & A
2. DOA Returns
In the event that you receive a product that is not in working order, please notify Shark Leathers by telephone and return the product within 7 days.Please ensure that the product you are returning has complete packaging and contents as originally supplied. Failure to report a DOA item within 7 days or return with incomplete packaging and contents as originally supplied will result in you not being able to claim the item as a DOA.
3. Damaged / Incorrect Product
In the event that you receive a product that is either damaged or not the product you ordered, please notify Shark Leathers by e-mail, telephone or fax, as soon as possible, within 7 days of receipt of the product. You must have your order number. Once we have verified that there is a problem, you can return the goods to us for exchange/warranty. Please be aware that replacement of products that have suffered physical damage is at the discretion of the manufacturer.
4. Product Return
All goods sold by Shark Leathers come with Satisfaction Guarantee,
Goods under warranty cover will be replaced or repaired by the manufacturers. No refund can be provided under any circumstances.
Shark Leathers is not responsible for the handling of most products' warranty processes. Warrantees for individual parts we sell are provided by the manufacturers, not Shark Leathers
A large percentage of returned goods are found to be, not faulty. If the returned goods are determined by Shark Leathers to not be faulty, then all returning shipping fees will be worn by the customer. We will seek the permission from the customer to charge this cost to the customer's credit card where possible. Failing this, the goods will be sent back by Australia Post COD freight collected. Shark Leathers also reserves the right to charge the labour cost $60 for examining these goods where no fault was found.
All warrantees are voided if returned product is found in any way to be mishandled, misinstalled, modified, tampered, abused, physically damaged or used under wrong voltage etc.
Please attach a copy of the original invoice or provide the original invoice number. A detailed fault description sheet must be sent together with all the returning warranty goods.
Customer is responsible for proper packaging of RA returns. All warranties will be void on items that are insufficiently or inaccurately packaged. Customer is responsible for all the shipping charges associated with returning the defective merchandise. If any item(s) returned for warranty claim is determined to be physically damaged, the item(s) will be returned to the customer as is.
Customer is responsible for any shipping and insurance cost involved in sending the warranty claim goods back to Shark Leathers. Shark Leathers is not responsible for any parcel missing in transit, on its return back to Shark Leathers Online.
Product(s) discontinued by manufacturer(s) shall be upgraded to a similar product or a credit will be given at the current market value or the purchase price whichever is lower.
5. Warranty Turnaround Time
Turnaround time for warranty claims largely depends on the suppliers or the distributors. We will try our best to speed up the process. Please understand the time involved for a warranty claim will include: shipping back to the supplier, supplier's own test and replacement/repair, and the shipping back to us.
We do not provide advance replacement under any circumstances. Please keep this in mind when you place your order. Shark Leathers is not responsible for any losses resulting from the time it takes to have the faulty item replaced or repaired.
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Shark Leathers is an online Motorcycle store specialising in Motorcycle accessories, boots, clothes, Motorcycle jackets and apparel. For all your Motorcycle gear choose Shark Leathers everytime!