Refund policy

Can I Return My Order?

Yes, we accept returns within 30 days of receiving your order. However, returns are eligible for store credit only. While Queensland consumer laws do not require retailers to accept returns for change of mind, we choose to offer this service under specific conditions. Please review the full details below before proceeding with a return.

To ensure a smooth shopping experience, we encourage customers to carefully review product descriptions, size charts, and guidelines before purchasing.

How Do I Return an Item?

If you are unable to return your item in-store, follow these steps:

Complete a Return Form – Attach this form to the outside of your return parcel to help us identify and process your return quickly.
- If you cannot print the form, clearly write your Invoice/Order Number in bold on the package.
For Warranty Claims – You must obtain a Return Merchandise Authorization (RMA) Number before sending the product back.
- The RMA number must be clearly visible on the outside of the return package.

⚠️ Returns without a Return Form or RMA Number will not be processed.

[Download Return Form Here]

Received the Wrong Item?

If we have sent an incorrect item (i.e., does not match your invoice), we sincerely apologse and will resolve this as soon as possible. Please contact us via:

Email: warehouse@sharkleathers.com.au
Text: 'Text Us' button on our website
Phone: (07) 5573 5118 (Note: High call volumes may cause delays.)

Received a Damaged or Faulty Product?

If your item arrives damaged, defective, or faulty, please contact us immediately via:

Email: help@sharkleathers.com.au
Text: 'Text Us' button on our website
Phone: (07) 5573 5118

Provide your Invoice Number (#SLMA) and any necessary photos for verification. Upon confirmation, we will issue an RMA Number and further instructions. If applicable, we may provide a prepaid return label for your convenience.

Refunds are only provided for faulty products when repair or replacement is not a viable option.

Return & Refund Conditions

No Refunds Provided For:

Change of mind
Incorrect orders (wrong size, color, style, model, or ordered in error)
Canceling an order that has already been processed and packed
Clearance or sale items
Requests for exchanges (store credit will be issued instead)

Refunds Will Be Provided For:

Orders we are unable to fulfill (excluding backorder or pre-order items)
Items sent incorrectly due to our error
Faulty products that cannot be repaired or replaced

Return Requirements

Items must be new, unworn, unwashed, and unused.
Items must be free from pet hair, dirt, stains, odors, and perfume.
Original packaging must be intact and undamaged.
Helmets, boots, and boxed items must be returned in their original boxes, covered in protective packaging (no direct labels or tape on the box).
Motorcycle parts and accessories must not have been installed or removed from their packaging unless necessary for inspection.

⚠️ Rejected Returns: If an item is not in resellable condition, it will be returned to the customer at their expense.

Fees & Deductions

Returns on Free Shipping Orders: The original shipping cost will be deducted from the store credit.
Order Cancellations: A $15.00 handling fee per item applies if parts/accessories are canceled after processing.
Animal Hair Cleaning: A $19.95 fee applies if we need to professionally steam clean an item before issuing store credit.

Helmet Return Guidelines

Ensure your hair and face are clean before trying on a helmet.
Remove all makeup to avoid staining the cheek pads.
Helmets must be returned in their original box with all included accessories and manuals.
Package securely and avoid applying labels or tape directly to the helmet box.
If your original order included free shipping, $15.00 will be deducted from your store credit.

Motorcycle Parts & Accessories Returns

Parts must be unused, undamaged, and not installed.
Items should remain in their original packaging.
Any damage due to improper packaging in return transit will void the return eligibility.
Chains that have been removed from their packaging are not returnable.

Important Notes

Processing Time: Returns are inspected upon arrival. If approved, store credit will be applied within 3-4 business days.
Account Access: Store credit can be used at checkout by selecting the 'credit' payment option.
Contact Us: For further inquiries, email us at help@sharkleathers.com.au or warehouse@sharkleathers.com.au.

For more details on consumer rights, visit: QLD Consumer Laws

By making a return request, you acknowledge and agree to our Terms & Conditions outlined above.