Shipping & Returns

Shipping & Returns main image Shipping & Returns image

Shipping & Returns

Shipping

FREE SHIPPING on all orders over $200.00 AUD - conditions apply

  • FREE shipping excludes international orders and excludes all bulky or heavy items
  • Bulky/heavy items carry shipping costs based upon (Postcode + cube weight) additional charges may apply, which will be invoiced once your order has been processed. Please note this applies to ALL Tyre orders that are to be posted
  • You are agreeing to these shipping terms and conditions when You complete Your order
     

WHAT IS POSTAGE INSURANCE & DO I NEED IT?

When choosing your Shipping Method at Checkout, you will have the option of purchasing Postage Insurance for AUD $10.00. Postage Insurance ensures that should one of our delivery companies (Australia Post/ Startrack) deem your parcel to be Lost In Transit, we can replace the item for you at no additional charge. WE RECOMMEND YOU SELECTING THIS OPTION.

  • Shark Leathers will not accept accountability for ANY lost, damaged, or stolen goods
  • Please note that orders with "Free" Shipping do not include postage insurance
  • FREE shipping excludes international orders and orders that contain bulky or heavy items

INTERNATIONAL TAX & DUTY

Orders placed outside Australia may be subject to the relevant taxes and duties applicable to the jurisdiction from which the order was placed. Although it doesn't happen often, should Customs or associated Government body requires additional payment to release goods, all payments will be worn by the customer and any additional costs associated with the importation of the goods.



RETURNS

PRODUCT RETURNS

Before creating or requesting your return please read the terms and conditions below, by creating a return you are agreeing to these T&Cs 

- Items/Products are required to be in brand new condition (unworn, unused, unwashed) with original packaging & tags

- Please ensure all returned clothing items are free from; animal hair; marks, dirt, makeup, perfume, deodorants, and or body odour. Returns affected by any of these will not be accepted, (unless it is deemed the product was faulty/damaged at the time of receipt).

- All items are to be re-packaged as you received them

- All items returned are for a credit only (unless faulty)

- For Motorcycle Parts and or accessories - The customer is responsible for the proper packaging of returns. All warranties will be void on items that are insufficiently or inaccurately packaged.

  • items must have not been fitted, are not dirty, nor scratched or damaged
  • Must be packed in their original packaging
  • Do not apply colour tape or return labels directly onto the product packaging
  • Pack the item with care, as damage done in freight will void the return
  • Any of the above will void your claims for a return and a refund likely be declined

- Please use due diligence in checking hard parts for correct fitment before removing them from the packaging or attempting to fit. Items like chains will not be accepted once they have been removed from their clear plastic packages. You should usually be able to compare the new item with your old item while it is still in the manufacturer's packaging, though We do understand that this is unavoidable in some circumstances.

 - Be advised, it is our policy that for 'Change of mind, Requests for orders to be canceled and for 'incorrect' item ordered, will be given a credit, this will be applied directly to Your Shark Leathers Customer account/profile.

- Please take care when ordering, read available information, guidelines and size charts where applicable, to assist you in purchasing the correct item before checking out. Staff's recommendations are not sufficient basis for a refund

- Any return that is deemed not in an acceptable condition or has not meet these listed requirements will be refused and be labeled as a 'Denied Return' and will be sent back at the expense of the customer

- ALL SALE ITEMS ARE FINAL, THERE IS NO EXCHANGE OR REFUNDS ON SALE ITEMS UNLESS DEFECTIVE OR FAULTY.

- Refunds are entitled and only offered for damaged or incorrectly shipped items

Please email us at help@sharkleathers.com.au to start your return. You will require an RMA number before your return can be sent back to us. Any order sent back without an RMA will significantly delay your return being processed.

Please allow for 3-5 working days to process Your return. Once we receive your returned item, it will be inspected/assessed, if deemed to have met our T&Cs, a credit will be applied to Your Shark Leathers account [notification via email or podium will be sent]. You can then use your credit to make any purchase - We unfortunately are unable to process the exchange for online orders - this needs to be completed by customers themselves.

Please Note For Returns: If Your order was processed with free shipping, the amoun or dollar value You will be credited, will be minus the initial freight cost incurred by Shark Leathers.

DAMAGED / INCORRECT PRODUCT

If you receive an incorrect product from us, that does not match that which appears on Your invoice, or a product that is damaged/faulty please notify us by email at help@sharkleathers.com.au  as soon as possible.

State Your order number, and once we have verified that there is a problem/issue/error, you will receive an RMA number along with an RTN postage label and instructions

Shark Leathers is not responsible for the handling of most products’ warranty processes. Warranties for individual parts we sell are provided by the manufacturers, not Shark Leathers. All warranties are voided if returned product is found in any way to be mishandled, is installed, modified, tampered with, abused, physically damaged or used under wrong voltage etc. If any item(s) returned for warranty claim is determined to be physically damaged, the item(s) will be returned to the customer as is.

HELMET EXCHANGES/RETURNS

Under no circumstance can we accept a return or exchange of any helmet that leaves our store as we cannot guarantee the integrity of a Helmet once it leaves our store, so please choose carefully. This includes but is not limited to:

- Incorrect choice of size, colour or style

- Have changed your mind

- Damage to the product by not following the instructions or misusing the product
 

WARRANTY TURNAROUND TIME

Turnaround time for warranty claims largely depends on the suppliers or the distributors. We will try our best to speed up the process. Please understand the time involved for a warranty claim will include: shipping back to the supplier, the Supplier’s own test and replacement/repair, and the shipping back to us.

ANY ORDERS CANCELED THAT CONTAIN MOTORCYCLE PARTS, ACCESSORIES, or CONSUMABLES THAT REQUIRED TO BE FREIGHTED FROM A SECONDARY WAREHOUSE WILL INCUR A $20.00 HANDLING FEE

For more information please email help@sharkleathers.com.au