I am overseas, can I purchase from Shark Leathers?
Yes You can purchase from overseas but contact us to get an accurate shipping price.
Can you ship to a PO Box?
No. All deliveries are made by courier and must be to a physical address.
If I order more than one product, do I have to pay for shipping on each of the items?
We calculate shipping and handling costs by shipment. Your orders can come in one shipment or multiple shipments, depending on what is ordered. Generally your order should come in one shipment; however, this may cause delays if your products are backordered at the time you order them.
Can I order a product and ask you to ship it to someone else?
No. Due to security reason, the order will have to go to the cardholder's registered address, this is done to prevent online fraud which had increased in the past few years.
If I order today, when can I expect to receive my order?
Once your payment is confirmed, we will dispatch the goods immediately. Delivery time will depend upon your location but generally between 2-7 days is the expected delivery range.
2. DOA Returns
In the event that you receive a product that is not in working order, please notify Shark Leathers by telephone and return the product within 7 days.Please ensure that the product you are returning has complete packaging and contents as originally supplied. Failure to report a DOA item within 7 days or return with incomplete packaging and contents as originally supplied will result in you not being able to claim the item as a DOA.
You must have your order number and A detailed fault description sheet must be sent together with all the returning goods. You will be issued with a Return Authority (RA) Number once we have received the goods.
If after testing, the returned product is found to be not faulty, you will be charged the processing costs, plus all courier costs associated (if delivered).
3. Damaged / Incorrect Product
In the event that you receive a product that is either damaged or not the product you ordered, please notify Shark Leathers by e-mail, telephone or fax, as soon as possible, within 7 days of receipt of the product. You must have your order number. Once we have verified that there is a problem, you can return the goods to us for exchange/warranty. Please be aware that replacement of products that have suffered physical damage is at the discretion of the manufacturer.
4. Product Return
All goods sold by Shark Leathers come with Satisfaction Guarantee,
Goods under warranty cover will be replaced or repaired by the manufacturers. No refund can be provided under any circumstances.
Shark Leathers is not responsible for the handling of most products' warranty processes. Warrantees for individual parts we sell are provided by the manufacturers, not Shark Leathers
A large percentage of returned goods are found to be, not faulty. If the returned goods are determined by Shark Leathers to not be faulty, then all returning shipping fees will be worn by the customer. We will seek the permission from the customer to charge this cost to the customer's credit card where possible. Failing this, the goods will be sent back by Australia Post COD freight collected. Shark Leathers also reserves the right to charge the labour cost $60 for examining these goods where no fault was found.
All warrantees are voided if returned product is found in any way to be mishandled, misinstalled, modified, tampered, abused, physically damaged or used under wrong voltage etc.
Please attach a copy of the original invoice or provide the original invoice number. A detailed fault description sheet must be sent together with all the returning warranty goods.
Customer is responsible for proper packaging of RA returns. All warranties will be void on items that are insufficiently or inaccurately packaged. Customer is responsible for all the shipping charges associated with returning the defective merchandise. If any item(s) returned for warranty claim is determined to be physically damaged, the item(s) will be returned to the customer as is.
Customer is responsible for any shipping and insurance cost involved in sending the warranty claim goods back to Shark Leathers. Shark Leathers is not responsible for any parcel missing in transit, on its return back to Shark Leathers Online.
Product(s) discontinued by manufacturer(s) shall be upgraded to a similar product or a credit will be given at the current market value or the purchase price whichever is lower.
5. Warranty Turnaround Time
Turnaround time for warranty claims largely depends on the suppliers or the distributors. We will try our best to speed up the process. Please understand the time involved for a warranty claim will include: shipping back to the supplier, supplier's own test and replacement/repair, and the shipping back to us.
We do not provide advance replacement under any circumstances. Please keep this in mind when you place your order. Shark Leathers is not responsible for any losses resulting from the time it takes to have the faulty item replaced or repaired.
- Bring in evidence to the store of a better price for any of our products
- We will match that price gladly so you don't pay more than you have to!
- Proof can be a magazine ad, flyer or other verifiable and legitimate item showing our products at a cheaper price than we sell them here in our stores.
Shark Motorcycle Leathers & Accessories is a family business started in 2011 by Matthew Kuhne. Shark leathers prides itself on giving its customers the best range of Motorcycle Apparel and Accessories. We offer a range at the best possible price, as you are able to purchase direct from the importer at our warehouse or online.
We have been involved in the motorcycle industry for over 15 years, both on a competition level in the sport and as a delegate on Motorcycle government bodies.
It is with our knowledge and experience that we look very carefully at what we release under our brand "Shark" to ensure that the customer is getting a quality product that has the ability to save your life on the track or road.
I have their womens leather pants in black. Very comfortable, stitching is very good quality, soft leather, padding is good and panels of neoprene and kevlar are well-placed. I find them more comfortable than my jeans, would wear them every day if Brissie wasn't getting warmer now.
Shark Leathers by Matthew Kuhne is an Online Motorcycle Store specialising in Motorcycle accessories, boots, clothes, Motorcycle jackets and apparel. For all your Motorcycle Gear choose Shark Leathers!