Shipping & Returns

Shipping & Returns main image Shipping & Returns image



Shipping - Freight Policies

FREE Shipping of all orders over $200.00 AUD conditions apply

Conditions:

  • Free shipping excludes international orders and any bulky or heavy items
  • Bulky or heavy items carry freight costs based upon (postcode + cube weight), additional charges may apply, which will be invoiced once your order has been processed. Please note this applies to ALL orders with Tyres that are to be posted
  • Orders with "Free" Shipping do not include postage insurance
  • Should You put instructions to allow Your order/parcel to be left 'unattended' this greatly diminishes your claims for 'lost/stolen' parcels
  • You are agreeing to these shipping terms and conditions when You complete Your order
     

WHAT IS POSTAGE INSURANCE & DO I NEED IT?

When choosing your Shipping Method at Checkout, you will have the option of purchasing Postage Insurance, postage Insurance ensures that should one of our Carrier companies (Australia Post / Startrack / Couriers Please) deem your parcel to be 'Lost In Transit', we can replace the item for you at no additional cost to You. We recommend You select this service for expensive items

  • Shark Leathers will not accept responsibility for any lost, damaged, or stolen goods in transit
  • Orders with paid Insurance can not be left 'unattended' or 'safe place' - this voids the claim
  • "Free" shipping excludes international orders and orders that contain any bulky or heavy items

INTERNATIONAL TAX & DUTY

Orders placed outside Australia may be subject to the relevant taxes and duties applicable to the jurisdiction from which the order was placed. Although it doesn't happen often, should Customs or associated Government bodies require additional payment to release goods, all payments will be worn solely by the customer and any additional costs associated with the importation of the goods.



RETURNS

PRODUCT / ORDER RETURN POLICY

Please read our terms and conditions [T&C's] before creating or requesting a 'Return, and be advised that by creating/requesting a Return you are agreeing to these T&C's listed below

- You will require an RMA (return merchandise authorisation) number before your 'Return' can be sent back to us. The RMA number we provide to You must be clearly visible on the outside of the package/parcel of Your Return. *Any order/product sent back without an RMA # visible will simply not be opened and therefore not be accepted, this will significantly impede your 'Return being processed

- Products/items being returned, are required to be in brand new condition meaning: unworn, unused, unwashed, with original packaging & or tags

- Please ensure all returned clothing items are free from; Animal hair, marks, dirt, makeup, perfume, deodorants, and or body odour.

- All items are to be re-packaged as you received them

*NB* Returns/Products affected by any of the above listed - will simply not be accepted and classified as a 'rejected/denied' RTN (unless it is deemed the product was faulty/damaged at the time of receipt) - Your RTN will be posted back at Your expense

Be advised, that it is our policy that we do not issue a refund for any of the following reasons: 'Change of mind' or ordered in error or by mistake, or request an order to be canceled before being dispatched due to an incorrect part/item/size or quantity thereof was ordered, a credit will issued. This will be applied directly to Your Shark Leathers Customer account/profile, for orders dispatched [credit will be less postage costs], once Your RTN has been assessed [if applicable]

Please take care when ordering, and read available information, guidelines, and or size charts where applicable, to assist You in purchasing the correct item before checking out. Staff's 'recommendations/suggestions' are not a sufficient basis for requesting a refund

- Any return that is deemed not in an acceptable condition [listed above] or has not meet the listed requirements will be refused and be labeled as a 'Denied/Rejected Return' and will be sent back at the expense of the customer

- All items returned are issued a credit only (unless faulty or an error was made by Us)

- Please note, that we do not accept requests for alternative products to be sent in place of Your original order - as Your preference may no longer be available and postage is required to be paid. It saves time, if You simply access Your customer account via our website, log in and apply Your credit to process Your next purchase, this ensures You get what You ordered, with no confusion and missed communications between parties.

- For Motorcycle Parts and or accessories, the customer is responsible for the proper packaging of returns.

  • Items/parts must have not been fitted, are not dirty, scratched or damaged, Please use due diligence in checking hard parts for correct fitment before removing them from the packaging or attempting to fit. Items like chains will not be accepted once they have been removed from their clear plastic packages [unless we have sent the wrong product]. You should usually be able to compare the new item with your old item while it is still in the manufacturer's packaging, though We do understand that this is unavoidable in some circumstances.

  • Must be packed in their original packaging

  • Pack the item with care, [damage done in freight will void the return]

  • Do not apply colour tape or return labels directly onto the product packaging

Should any of the above not be adhered to, All warranties will void your claim for a 'Return and a refund likely be declined [unless the order/product/item received was incorrectly sent by Us] 

If You still wish to request a 'Return [an RMA #] please email us at help@sharkleathers.com.au and allow for 2-3 business days for a response due to the high volume of inquiries we receive, alternatively, contact us via podium to start your Return process. Again we reiterated, that You require an RMA number before You make a return - should You wish to come instore same process applies 

DAMAGED / INCORRECT PRODUCT/S

If you receive an incorrect product from us, that does not match that which appears on Your invoice, or a product that is damaged/defective/faulty please notify us by email at help@sharkleathers.com.au as soon as possible and allow us the opportunity to correct this

State Your Order number, [this appears on Your invoice #N00] we may request further information and or photo evidence and once we have verified that there is a problem/issue/error, you will receive an RMA # along with a free RTN postage label, this can be printed off, ensuring RMA is visible on the outside of Your 'Return parcel/package for a speedy result

Refunds are entitled and only offered for incorrectly shipped items or damaged and still within warranty and a repair is unsuitable

WARRANTY TURNAROUND TIME

Shark Leathers is not responsible for the handling of warranty processes of non-Shark Branded products, and therefore turn around times may vary. Any warranty is voided if the returned product is found in any way to be mishandled/physically damaged, installed incorrectly, modified, tampered with, and or used under the wrong voltage, etc. If any item(s) returned for warranty claim is determined to be 'denied', the item(s) will be returned to the customer as is and at their expense.

Turnaround time for warranty claims largely depends on the suppliers or the distributors. We will try our best to speed up the process. Please understand the time involved for a warranty claim may include: shipping back to the supplier, the Supplier’s performing their own required tests/testing and once deemed to either replacement/repair, then the shipping of said item/product back to us.

NO HELMET EXCHANGES/RETURNS

Under no circumstance can we accept a return or exchange of any helmet that leaves our store [UNLESS it was an incorrect helmet picked & packed by Us] as we cannot guarantee the integrity of a Helmet once it leaves our store, this falls under H&S policies, so please choose carefully, ideally try on before buying where possible, this includes but is not limited to:

  • Incorrect choice of size, colour or style
  • Have changed your mind - no longer need/want
  • Damage to the product by accidentally dropping, not following any user instructions or misuse of the helmet and or any of its parts and or accessories such as visors; vents or straps

 

Please allow for 3-5 business days from the time we have received Your Return, for us to successfully process it

Once we receive your 'Return, it will be inspected/assessed, if deemed to adequately meet our T&Cs, a credit will be applied to Your Shark Leathers account [notification via email or podium will be sent]

You can then use Your credit to make any purchase, We, unfortunately, are unable to process the exchange/swap for online orders, this needs to be completed by the customers themselves.

Please Note For Returns: If Your original order was processed with free shipping, the AUD dollar value that freight cost us will be deducted from Your order value amount prior to Your credit being applied [unless of course, it was an error made by Us and or falls within warranty claim]

ANY ORDERS CANCELED PRE-DELIVERY [prior to being dispatched from our main warehouse] THAT CONTAIN MOTORCYCLE PARTS, ACCESSORIES, or CONSUMABLES THAT REQUIRED TO BE FREIGHTED FROM A SECONDARY WAREHOUSE WILL INCUR A $20.00 HANDLING FEE - this will be deducted when applying for Your refund/credit

Should You require further information please email help@sharkleathers.com.au