Name: Shark Motorcycle Leathers
Address: 6/142 Siganto Dr, HELENSVALE, QLD, 4212, AU, Mornington, VIC, 3931
Telephone: (07) 5573 5118
Price range: Varies

IMPORTANT INFORMATION FOR CUSTOMERS - Please Read

Our Return Process & Policies

Q. CAN I MAKE A RETURN?

A. Yes, though it is not required by QLD consumer laws, we offer this to our customers. If you are not happy with your purchase, returns are welcome [conditions apply] while complying with the Australian consumer laws and rights of both the Consumer [You the customer/buyer] and us the retailer/seller [see links provided at the bottom of this page for more information]

Q. HOW DO I MAKE A RETURN?

A. If you are unable to pop instore, then you require an RMA number before you can post/return a product from your order back to us, this is to ensure your return can be correctly recorded in our system against your original purchase [proof of purchase] linked to your order number for accuracy, transparency and efficiency

The unique RMA number we provide to you needs to be clearly visible on the outside of the package/parcel of your return package

NB* Any order/product sent back without an RMA # or whereby the RMA # is not visible on the outside, it will not be opened and therefore will significantly impede your 'Return' being processed

We encourage and recommend that you take both time and care when ordering, and read the available information, guidelines, and or size charts where applicable, to assist you in purchasing the correct or most appropriate item to avoid the cost and tedious process of completing a return.

Q. WHAT HAPPENS IF I HAVE RECEIVED THE WRONG ITEM?

A. If you have received an incorrect product from us, [meaning an error has been made by us, a product/item which does not match the product that appears on your invoice], we firstly sincerely apologise and we wish to correct this as soon as possible, so we need you to contact us at help@sharkleathers.com.au or via the 'text us' button or give us a call (07) 5573 5118

Q. WHAT HAPPENS IF I RECEIVE A DAMAGED/FAULTY/DEFECTIVE ITEM/PRODUCT?

A. If a product is damaged/defective/faulty at the time of receiving, please notify us by email at help@sharkleathers.com.au or contact us via the 'text us' button or give us a call (07) 5573 5118 as soon as possible and allow us the opportunity to sort this out!

For either of these incidents, please state your order number, [this appears on Your invoice #N00] we may request further information and or photo evidence and once we have verified that there is a problem/issue/error, you will receive an RMA number along with instructions, [depending upon the circumstance we may also provide a free RTN postage label] this can be printed off, ensuring Your RMA is visible on the outside of Your 'Return parcel/package for a speedy resolution

Refunds are entitled or offered for incorrectly shipped items or those faulty and are still within the warranty period when the option to repair/replace is no longer a viable resolution, only if this is unsuitable, will a refund be given

Please read our terms and conditions before creating or requesting a 'Return' and be advised that by requesting a Return you are agreeing to these T&Cs listed below:

- All items returned are issued a credit only (unless the item/product is faulty or a wrong product was sent by us - an error made)

- Products/items being returned, are required to be in a new condition meaning:

unworn, unused, unwashed, with original tags still attached

- Please ensure all returned clothing items are free from:

Animal hair, marks, dirt, makeup, perfume, deodorants, and or body odour

- All items are to be re-packaged as you received them

Any return that is deemed not to be in an acceptable [resellable] condition and or has not met our listed T&Cs will be denied and be labelled as a 'Rejected Return' and then will need to be posted back at the expense of the customer - You

As we do not want this outcome for our customers, we want you to have a positive experience, so we strongly recommend you take care when trying on your new purchase/products, avoid removing tags, avoid tearing/ripping its original packaging, and be mindful, if you are a pet owner, where you lay the product down, avoid your furry friend's fur - due to common allergies others may suffer from this will result in a denied return, so until you are satisfied that it is a 'keeper' avoid disappointment by following these easy guides

Be advised, that it is our policy that we:

Do not issue a refund for any of the following reasons: Change of Mind, ordered in error (a product/item by mistake) or cancelling once your order is already packed for shipping or pick up. You may request an order to be cancelled before it being packed & dispatched this will incur a handling/shipping fee if the product has already been dispatched from an outer location or another warehouse.
Do not facilitate 'holds' for any sale/clearance items, this is unfair to any customers that have made the effort to come instore for the sale item, and it also prevents us from fulfilling other online orders that potentially have the same product/item
Do not accept requests for alternative products [size/colour] to be sent in place of your original order - as your preference may no longer be available and new postage costs are required to be paid - customers are directed to simply make a new purchase with the credit on your account
We do provide a full refund for any orders we are unable to fulfill where a customer chooses not to accept an alternative option this does NOT include products that are listed/indicated as 'Backorder' or Pre-Order status at the time of purchase

https://www.qld.gov.au/law/your-rights/consumer-rights-complaints-and-scams/buying-products-and-services/guarantees-warranties-refunds/when-you-can-get-a-refund

Returns For Motorcycle Parts and or accessories [the customer is responsible for the proper packaging of returns]

Items/parts must have not been fitted, or attempting to fit, and are not dirty, scratched, or damaged
Please use due diligence in checking hard parts for correct fitment before removing them from the packaging as You should usually be able to compare the new item with your old item while it is still in the manufacturer's packaging though We do understand that this is unavoidable in some circumstances
Items like chains will not be accepted once they have been removed from their clear plastic packages [unless we have sent the wrong product]
Items/Parts must be packed in their original packaging (ensure it is identifiable and resellable)
Pack with care, [damage done in freight will void the return]
Do not apply colour tape or return labels directly onto the product packaging

*NB* Should any of the above not be adhered to, warranties will be void and your claim for a 'Return and a refund likely not be accepted and declined, classified as a 'rejected/denied' RTN unless it is deemed the product was faulty/damaged at the time of receipt or unless Your order product/item received was incorrectly sent by Us. Your Return will be posted back at your expense

If You still wish to request a 'Return [an RMA #] please email us at help@sharkleathers.com.au and allow for up to 5 business days for a response due to the high volume of inquiries we receive

Again we reiterate, that You require an RMA number before You make a return - should you wish to come instore same process applies

NO HELMET EXCHANGES/RETURNS PERMITTED

Under no circumstance can we accept a return or exchange of any helmet that leaves our store as we cannot guarantee the integrity of a Helmet once it has left our store, this falls under H&S policies [UNLESS it was incorrectly picked & packed by Us] then we bear the brunt of the cost. So please choose carefully, ideally try on before buying where possible.

The below list includes but is not limited to:

Incorrect choice of size, colour or style
Have changed your mind - no longer need/want
Damage the product - helmet, by accidentally dropping, not following any user instructions or misuse of the helmet and or any of its parts and or accessories such as visors; vents, or straps

Please Note - additional important information:

For Returns: If Your original order was processed with free shipping, then we will deduct the AUD dollar value that freight cost us to post your order before your credit is applied [unless of course, it was an error made by Us and or falls within warranty claim]

For Cancelled orders: pre-delivery, and that contain motorcycle parts, accessories and or consumables that were required to be freighted from a secondary warehouse, will incur a $15.00 handling fee per item cancelled - this fee will be deducted when applying your credit.

Should you require further information please email help@sharkleathers.com.au or reach out via the 'text us' button

CONCLUSION:

Once we receive your return, it is our practice to send a notification that we have received it, your return will then be inspected/assessed, and if deemed to adequately meet our T&Cs a credit will be applied to Your Shark Leathers account [notification via email or text will be sent]

Please allow for 3-5 business days from the time we have received your return for us to complete the process of it

To access Your customer account can be done simply via our website, https://www.sharkleathers.com.au/_myacct You can then use your credit in the last step of the check out where it asks for you to select your payment method, select credit. Unfortunately, we are unable to process an exchange/swap request for online orders, this needs to be completed by the customers themselves