You are welcome to contact us if you suspect that your pair of Shark Boots may be faulty. If the age of your boots falls within certain guidelines, they will be inspected by our team, If they are deemed to be faulty due to a manufacturing or material defect we will happily organise a repair or replacement.
Please note that Proof Of Purchase must be supplied, There are no exceptions.
It is the customer's responsibility to return the boots to us
Our Standard warranty period of 12 months from the date of purchase (Other brands are determined by that brand's warranty)
Boots used for racing or in a racing environment will be shortened to a 3 Month Period for warranty. Sole wear or de-lamination, Velcro, or simple stitching issues are considered to be wear and tear and are not covered under the warranty. Most soles can be replaced or re-bonded, and most stitching Velcro and clips can be repaired or replaced.
Motorcycle Gloves have a Limited warranty due to being a high wear item, but Sharks will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items. Customers will be required to pre-pay the return shipping, however, we will reimburse you upon successful warranty claim.
Upon return receipt of items for a warranty claim, you can expect Shark Leathers Pty Ltd to process your warranty claim within 7 days. Other Brands are determined by that brand's warranty.
Once the warranty claim is confirmed, you will receive one of the following :
(a) refund to your original payment method
(b) a refund in-store credit
(c) a replacement item sent to you (if stock is available)